Automatically Collected Information and Device Access - In addition, when using the Trekker Service, we may collect certain device information automatically, such as the type of device you use, your device’s unique device ID, the IP address of your device, the geographic location of your device, your operating system, and certain information about the way you use the Trekker Service. The Trekker Service may also access the following information when needed to perform services that you request: access to location information based on cellular network database and GPS; access to phone operations to call phone numbers without user’s intervention, access to phone information (e.g. phone number and serial number of device, whether a call is active, the phone number being called); internet access to create network sockets; access to contact (address) data stored on the phone or computer; access to information about the state of Wi-Fi and all networks; access extra location provider commands; access to device storage to write, modify, or delete content. This information is only accessed to provide the services necessary within the Trekker Service that you choose to use.
User Provided Information – The Trekker Service obtains the information you provide when you download the Mobile App and register either on the Mobile App or online . Registration with us is mandatory in order to be able to use the basic features of the Trekker Service. During registration, you generally provide: name, email address, phone number, user name, password and other registration information. We use this registration information to create a unique user profile for you, which is required to access and use the Trekker Service. We may also use the contact information you provide us to notify you from time to time of important information and updates related to the Trekker Service or other banking services.
When using the Trekker Service, you generally provide information we must use to complete requested transactions. Such transaction-related information may include: account information, transfer amounts, dates, and frequency. Unless you have opted-out through your device settings, the Trekker Service may collect precise information about the location of your device. Location information is accessed when you choose to use location-based services. Location information is obtained from technologies like GPS, Wi-Fi, or cell tower proximity. You may at any time opt-out from allowing the Trekker Service to have access to your location data through your device settings. We do not control your location information preferences from within the Trekker Service. For more information, please see the section below regarding “opt-out rights.”
We use your location information to provide requested location-based services, such as finding ATMs and branches nearest to you and displaying them on a map in relation to your location.
We may disclose user-provided and automatically collected Information:
We use the information collected about you and your device to maintain and provide you with the Trekker Service, to respond to your questions and instructions, to maintain the integrity of our network and address security issues, to detect fraud, to investigate or take action regarding violations or suspected violations of law or our terms, and to improve the Trekker Service.
You may at any time opt-out from allowing the Trekker Service’s access to your location information by disabling location tracking features in your device settings. Turning off your device’s location tracking features will prevent the Trekker Service from performing location-based services, such as finding nearby ATMs and branches. You may also refrain from using Trekker Service features that collect specific types of information.
You can stop all collection of information by uninstalling the Trekker Mobile App. You may use the standard uninstall processes available as part of your device or via the removal features provided in your Trekker Mobile App store or network. Once you have uninstalled the Trekker Mobile App, any preferences that you previously set within the Trekker Service are deleted, such as location permissions and whether you allowed us to send you push notifications.
Do Not Track Signals
Do Not Track (DNT) is a privacy preference that users can set in recent versions of most major web browsers, including Firefox 5+, Internet Explorer 9+, Safari 5.1+, and Chrome. DNT allows users to inform web services that they do not want certain information about their webpage visits collected across websites.
Whether you have turned on DNT or not, the Trekker Service does not collect personally identifiable information (PII) about your online activities over time and across third party websites or online services. Nor do third parties use the Trekker Service to collect PII about your online activities over time and across third party websites. For these reasons, the Trekker Service does not respond to DNT signals.
Our operational systems will store user-provided data for as long as you use the related feature of the Trekker Service, unless you choose to delete it. Please note that some or all of the user-provided data may be required in order for the Trekker Service to function properly, and we may be required to retain certain information by law. If you close your profile established for Online and Mobile Banking, we will retain certain account data, such as transaction history and account balances, for a reasonable time to facilitate any request to reopen your profile.
Protecting the confidentiality of your information is very important to us. We have established appropriate physical, electronic, and procedural safeguards to protect information we collect from or about our users. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Trekker Service. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of your information and to maintain the accuracy and integrity of that information.
Contact us - If you have any questions regarding privacy while using the Trekker Service, or have questions about our practices, please contact us at 1-844-654-9363.
Effective Date: September 13, 2017.